Mothers day sale now on! Use code Spoilher10

Living DNA
  • Who we are
  • Products

    • Full ancestry kit Full ancestry kit
    • Wellbeing Kit Wellbeing Kit
    • Wellbeing and ancestry Kit Wellbeing and ancestry Kit
    • Your ancestry with Book Your ancestry with Book
    • Your ancestry and Neanderthal Your ancestry and Neanderthal
  • Get started from $90
  • Login
    United Kingdom Australia Canada Europe International New Zealand
2nd January 2020

Living DNA January update: Family DNA matching

Family Networks is our family matching service - our way of matching you to relatives you might not even know you had!

How do I join Family Networks?

Joining our DNA matching service is now much easier than before. We have now made a simple click opt-in button within your portal that clearly shows you if you are part of Family Networks. Alongside this, you will now have much clearer visibility of your matches and status of results.

How do I know if I am opted in?

To check you have opted into Family Networks, log in to your Living DNA account and head straight to your dashboard. You will see a widget or button that will show you your Family Matching results, so either any matches you have or a note to remind you to keep checking back for future matches. If you have not opted in, the widget will remind you of this and you can then opt-in by clicking here.

Living DNA matches VS other companies

When we set about deciding if we should offer DNA matching or not, we came to the conclusion that for many people it's not the number of matches you have but how Living DNA can identify and match you with that one key person not found on other databases. That is one reason that Family Networks currently only matches those who are closer than 7th-degree relatives.

With the large majority of our customers only testing at Living DNA (due to our rigorous European data laws) and many choosing not to upload their data to other sites, we've already had numerous people find close relatives who were not on other platforms.

How do I view and send messages?

Once you decide to contact one of your DNA matches you will see the messaging interface. This gives you an overview of the person you wish to message and the chatbox for you to use. Type your message in the text box - you can even add emojis here too. Click ‘Send‘ and then await a response. Each message is time-stamped so you can see when a message was sent or received.

Top tip - hitting Enter or Return on your keyboard while typing your message will not send your message. You must click the ‘Send’ button for the message sent to your match. We understand reaching out to a match can be exciting so this feature was purposefully designed to allow you to check the content of your message before sending.

We would like to thank everyone that took part in our initial messaging feedback survey. Our team are working hard to implement any updates and improvements to this particular feature over the coming months.

The first update to be implemented is the sending of an email notification once you have received a message from a family match. This should now be live in your portals, the ability to opt-out of receiving these notifications will be live in the next few weeks.

Do you know anyone in your family who has existing data that you can invite to join and upload via your portal?

If someone else in your family has uploaded, and you opted in at different times it is possible that you will not see the match until the next release of new members. If it’s been longer than three weeks since you both opted in please let us know the Test IDs (beginning LD or LT) for you both, so we can investigate further. If you do not have other known family members who have tested with us and opted in it is possible that you may not have any matches until our database grows. All new members are released into the pool every two weeks and the matching algorithms are run after this, so it’s worth checking in to your portal every three weeks or so. Log into your portal here to get started!

Bring your DNA to life.
Get started from $90
Products
  • Starter kit
  • Full ancestry kit
  • Wellbeing kit
  • Wellbeing & ancestry kit
  • DNA Nutrition Testing
  • DNA Fitness Testing
  • Compare our DNA kits
  • Free DNA Upload
  • Upgrade your DNA results
Specialist Ancestry
  • African Ancestry
  • European Ancestry
  • British Ancestry
  • Irish Ancestry
Help
  • Activate my kit
  • Support center
  • Contact us
Company
  • Our story
  • Privacy and legal
  • Education
  • Blog
  • Press
  • Join our team
  • Returns Policy
Partnerships
  • Affiliates
  • Partners
Living DNA - Your DNA Partner Family Tree Badge - 25 Best Websites for Beginners
Twitter Facebook YouTube Instagram

© Living DNA Ltd, a company registered in England and Wales with number: 10221519.

Norton secured payments with Visa, Mastercard, American Express and PayPal

Our use of cookies

We use cookies to give you the best experience on our site. By continuing to use our website, you agree to our use of cookies

Necessary (Required)

Cookies that the site cannot function properly without. This includes cookies for access to secure areas and CSRF security. Please note that Craft’s default cookies do not collect any personal or sensitive information. Craft's default cookies do not collect IP addresses. The information they store is not sent to Pixel & Tonic or any 3rd parties.

Name: CraftSessionId

Description: Craft relies on PHP sessions to maintain sessions across web requests. That is done via the PHP session cookie. Craft names that cookie “CraftSessionId” by default, but it can be renamed via the phpSessionId config setting. This cookie will expire as soon as the session expires.

Provider: this site

Expiry: Session

Name: *_identity

Description: When you log into the Control Panel, you will get an authentication cookie used to maintain your authenticated state. The cookie name is prefixed with a long, randomly generated string, followed by _identity. The cookie only stores information necessary to maintain a secure, authenticated session and will only exist for as long as the user is authenticated in Craft.

Provider: this site

Expiry: Persistent

Name: *_username

Description: If you check the "Keep me logged in" option during login, this cookie is used to remember the username for your next authentication.

Provider: this site

Expiry: Persistent

Name: CRAFT_CSRF_TOKEN

Description: Protects us and you as a user against Cross-Site Request Forgery attacks.

Provider: this site

Expiry: Session

Statistics

Statistic cookies help us understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Details Hide Details