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27th March 2025

What to Do If You're A 23andMe Customer Right Now

Worried about the future of your 23andMe data? Learn how to secure your DNA data, continue exploring your ancestry, and access powerful matching tools with Living DNA.

What Happens Next?

The recent news about 23andMe has left many customers uncertain about the future of their data. If you’re worried about what to do next and need a reliable solution, Living DNA offers a secure home for your genetic data. You don’t need to worry - you can act now to protect your data and continue exploring your ancestry.

Secure your DNA data with Living DNA


How to Secure Your 23andMe Data and Access Your Results

  • Download Your 23andMe raw DNA Data - Log in to your 23andMe account and download your raw DNA file.

  • Create Your Living DNA Account - click on ‘Sign up’ when you visit my.livingdna.com to create your account.

Download 23andMe raw data and upload to Living DNA

  • Upload Your Data to Living DNA - The process is simple and quick, you can upload your data within minutes and get started with your new insights.

  • Take Advantage of Our Discount - Don’t miss our limited-time 50% discount on Recent Ancestry upgrades, which unlock even more detailed ancestry reports, and unlock the Shared Maps and Chromosome Browser matching tools.


Why Choose Living DNA?

  • Privacy and Security First. As an independent UK-based company we are fully compliant with GDPR, ensuring your data is protected, and never sold or shared. We are the custodians of your data, and your privacy is our priority.

  • Industry-Standard Security. With ISO:27001 and ISO:9001 accreditations, Living DNA meets the highest standards for data security, giving you complete peace of mind.

  • Continue Accessing Your Results. When you upload your 23andMe raw DNA data to Living DNA and upgrade to receive your full Recent Ancestry results, you can continue exploring your ancestry with no interruptions.

    Detailed sub-regional ancestry breakdowns

  • A world-leading ancestry test. We provide unrivalled worldwide regional breakdowns, with five times the detail of any other DNA test on the market for African ancestry and eight times more detail for the British Isles.

  • Advanced Access to DNA Matching Tools. Upgraded profiles will receive access to additional powerful DNA matching tools, including Shared Maps and Chromosome Browser.

  • Trust and Reputation. We are the highest-rated genetic genealogy company on Trustpilot, with a 4.5-star rating.

Living DNA Recent Ancestry upgrade discount

Act Now - Secure Your DNA Data Today

Your DNA holds valuable information, don’t lose access to it. Download your 23andMe raw data and upload it to Living DNA now for a secure, reliable, and privacy-focused alternative.

And don’t forget, we’re here to help. If you have any questions or concerns, please reach out to our friendly support team at help@livingdna.com, or through the Contact Us form on the support centre.

Proven helpful and friendly customer service

Your DNA deserves a secure and trusted home, and we’d love to welcome you to the Living DNA community. Upload your raw DNA data today to continue your journey with confidence.


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